Returns and refunds policy

Return window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return if the product is received as damaged, torn, or faulty upon delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@silvercorridor.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@silvercorridor.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancelling Order

If the customer wants to cancel an order or change any variant, please contact us within 24 hours. After 24 hours, we are not able to cancel the order or change the variant.
Please note that if an order is cancelled, the shipping fee will not be refunded — only the product price will be refunded.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@silvercorridor.com

Special Return and Refund Terms for Mobility and Accessibility Essentials

The following additional terms apply only to products specifically identified as part of our Mobility & Accessibility Essentials collection. These terms do not replace the standard return and refund policy for other Silver Corridor products.

Non-Defective Products

Due to the nature of these products, sales of non-defective items in this collection are final. Returns, refunds, and exchanges for reasons such as a change of mind or personal preference are not accepted, except where required by applicable law.

Damaged or Defective Products

If a product from this collection arrives damaged or has a manufacturing defect, you must contact Silver Corridor within 7 calendar days of delivery.
Email hello@silvercorridor.com and include:

Your order number and proof of purchase.

A clear description of the damage or defect.

Photos or videos showing the issue.

Please wait for return or resolution instructions before sending any product back.

After reviewing your claim, we may arrange an appropriate remedy, which may include a replacement, repair where available, or a refund of the purchase price.

Cases Not Eligible for Return or Refund

Claims may be declined where the issue results from misuse, accidents, improper handling, improper storage or maintenance, unauthorized modifications or repairs, or normal wear and tear.

This restriction does not apply where applicable consumer protection laws provide otherwise.

Refund Processing for These Products

Approved refunds for products in this collection may take up to 30 days to process and will be issued to the original payment method. Your bank or payment provider may require additional time to post the funds.

Warranty

Certain products in this collection include a separate limited warranty. Warranty coverage, duration, exclusions, and claim procedures are described in the Warranty Policy below and may also be specified on the individual product page.

A warranty claim is separate from a return or refund request.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

Should you have any questions about returns, refunds, or damaged products, please email us at hello@silvercorridor.com

Address: 1718 Capitol Ave., Cheyenne, WY 82001, United States